Contact Aniko support
Updated
Email hello@aniko.ai for anything about your account, billing, the Score Guarantee or a problem in the app. We aim to reply within 24 hours, every day of the week.
What to include
- The email address on your Aniko account.
- What happened, and what you expected to happen.
- When it happened, and on which page.
- A screenshot, if something looked wrong.
Please don't send sign-in codes, payment card details or identity documents by email.
Other ways to get help
- The AI tutor: it answers questions about your account and plan any time, and it can also pass a report on to our team. See What can the AI tutor do?
- Your settings: change your email, the emails you get or your privacy choices yourself in Settings. See Manage your account.
- Discord: ask other students and the team. Keep account and billing questions to email, so they stay private.
- A wrong question or explanation: click the flag at the top of the question (Something look off?; on a phone, it's in the ⋮ menu). Our team looks into reports and fixes questions that turn out to be wrong.
Is it a bug?
Some things that look like bugs are how Aniko works: questions repeating in a Review Lab, a test that submitted itself when the timer ran out, or a limit that reset on Monday. Search the Help Center first. If the answer doesn't match what you see, email us.
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