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Question 78·Hard·Central Ideas and Details

Cities testing flexible-route minibuses often judge them by riders served per vehicle-hour. In simulations, such service commonly outperforms fixed routes where demand is sparse. But in a field trial led by transportation engineer Nadiya Okafor, requests clustered just after commuter trains arrived. Dispatch software then sent vehicle after vehicle toward stations. Productivity stayed high, yet passengers in outlying neighborhoods experienced erratic waits. Okafor’s team altered the software to reserve a small share of vehicle capacity for requests away from stations. Outlying passengers’ wait times became more consistent, while the system retained nearly all its earlier productivity. In a separate simulation where requests were evenly distributed, the reservation rule was rarely activated, so it produced almost no change.

Which choice best states the main idea of the text?