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Question 165·Medium·Cross-Text Connections

Text 1

After eliminating late fees last spring, the River City Public Library saw an 18% rise in materials returned within 30 days of the due date. The library director attributes the change to removing financial penalties, which she says "restored trust" and encouraged residents to bring back items without fear. She concludes that late fees had been the primary barrier to timely returns.

Text 2

Researchers from a consortium analyzed 50 library systems that ended late fees. They found modest average gains in on-time returns, with the largest increases occurring where fee removal coincided with extended loan periods, automatic email reminders, and auto-renewals. Systems that eliminated fines without other changes tended to see little or no change. The researchers concluded that while removing fees can help, it is usually most effective as part of a broader set of policies.

Based on the texts, what would the researchers in Text 2 most likely say about the library director’s conclusion in Text 1?